PhD - Educational Technology | IIT - Bombay
BE Computer Science
The FLAME University shuttle service plays a very important part in connecting the university campus to Pune city. Even though the shuttles are provided at regular intervals, there are minor challenges faced by the commuters. These challenges reduce the satisfaction of the commuters and degrade the efficiency. This project responds to these challenges by adopting a mixed-method and user-centered research approach to understand the experiences and expectations of the commuters. This project uses knowledge from various disciplines like design, computer science, data science & economics, and finance. The team conducted interviews, observations, and secondary research to identify the main pain points of the commuters. These insights helped us in the design and development of a functional digital shuttle management system. This system features real-time tracking, a notification system, an intuitive user interface, and an operator dashboard for the travel desk. By prototyping iteratively and testing the usability, we helped in refining the system to ensure reliability, feasibility, and alignment with institutional workflows. The solution we came up with reduces uncertainty, enhances communication, and improves the overall commuting experiences of FLAME residents.
Our solution is a prototype of a digital shuttle management system for FLAME University that combines real-time tracking, schedule automation, and simple web interfaces for both commuters and administrators. The system is designed to reduce uncertainty around shuttle arrival times, make schedules easier to manage, and create the technical foundation for a scalable, data-driven transport service.
